Please ensure you read and understand our policies below before finalising your order.
We offer a 60 day money back guarantee on all of our products. This guarantee covers the fabrics, stitching and workmanship of the nappies. It does not cover normal wear and tear or damage resulting from misuse, accidental damage or failure to follow our simple care instructions. If you do encounter a problem with your nappies, please contact us. We will replace any defective item free of charge. An emailed photo of the damaged product or similar evidence will be required.
The Green Nappy Company respects our customers' privacy. We will never disclose or sell contact details (including email addresses) to any third party. The Green Nappy Company does not handle payment transactions directly. Online payments are made via direct bank deposit or secure PayPal only. We do not have access to your financial details.
Shipping and Handling within Australia
We offer flat rate shipping of $9.90 on all orders. All orders are shipped via Australia Post. If you require a different method of postage, please contact us (through our Contact Us page) and we are happy to assist. We endeavor to ship your order as soon as we receive payment.
For orders outside Australia, please contact us for shipping charges before placing your order. We will use Australia Post for overseas shipping.
Orders and Payment
Orders are placed via our website. We accept payment via PayPal or direct deposit (using your own internet banking). PayPal is a secure online facility that accepts credit cards or debit cards. Read more about PayPal at www.paypal.com.au
We will accept returns of unused, unwashed nappies in their original condition even if you simply change your mind. All labels must remain attached to items you want to return. You must contact us within 14 days of purchase if you wish to return nappies. We cannot accept returns of used or washed nappies, unless there is a problem with the nappies covered by our guarantee. Please contact us if you encounter any problems. Refunds will be via the same method as your initial payment. We will not refund postage or handling charges for returns unless the product is defective.
The Green Nappy Company is not currently registered for GST due to our small turnover and there is no tax on our products.
Lay-by is now available on orders over $120. Deposit required upfront is $50. Please email us (email@example.com) if you wish to place an order on lay-by to arrange instalment plans and to receive full terms and conditions.